Responsible for the day-to-day desktop systems deployment, maintenance, and support. Handle assigned project work, research, moves and replacement equipment requests. Work closely with the Helpdesk and other Information Technology groups to ensure timely and reliable service. Install, configure and troubleshoot desktop and laptop hardware, peripherals, operating system and firm business software. Troubleshoot client side network connectivity issues both hardware (NIC/cabling) and software (application connectivity to servers/Internet). Configure and troubleshoot both HP network class and local printers. Perform interoffice computer equipment moves and new employee setups. Troubleshooting remote access issues both software and hardware. Research and resolve software/hardware errors through OEM, vendors and technical literature while routing other issues to appropriate staff when applicable. Monitor desktop queue and respond promptly to tickets keeping the user informed of status and resolutions while maintaining the firm's service level agreement. Clearly document each case in call management software, annotate all updates and properly document a final resolution. Coordinate with the Operation group on all equipment moves, relocations and setups. Using Windows 10, Active Directory, Office 2016, Outlook 2016, iManage DeskSite, System Center Endpoint Protection and VPN.
Bachelor Degree in Computer Science, Information Technology or related plus 2 years of experience in occupations involving IT, support analyst or related. Knowledge in Windows 10, Active Directory, Office 2016, Outlook 2016, iManage DeskSite, System Center Endpoint Protection and VPN.
SALARY: $116,626 per year
HOURS: Monday through Friday, 40 hours a week
WORK LOCATION: 3590 5th Avenue, San Diego, CA 92103
CONTACT PERSON: Mark Bauman, CEO, mark@mediareps.com.
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U.S. Department of Labor